What if your dream job allowed you to work from the comfort of your own home, engaging directly with customers through live chat support?
The increasing demand for remote support roles is opening up exciting job opportunities in various industries for people like you.
As we look towards 2025, many companies are not only adopting technologies to enhance customer interaction but are also offering flexible working conditions.
In this article, you will discover 20 top companies that are providing remote live chat support jobs, along with all the essential details you need to know about each opportunity.
Why Live Chat Support?
Live chat support has become one of the most popular ways for customers to interact with companies.
It offers quick, efficient communication, and customers appreciate immediate responses.
For you, working in live chat support means you can play a key role in customer satisfaction while enjoying the flexibility that remote work offers.
Benefits of Remote Live Chat Support
- Flexibility: You can often set your own hours and work from anywhere.
- Work-Life Balance: Remote work allows for a more balanced life, giving you time for family and personal interests.
- Cost-Effective: Save money on commuting and work attire.
- Career Growth: Experience in live chat can open up opportunities in customer service, sales, and technical support roles.
Top 20 Companies Offering Remote Live Chat Support Jobs in 2025
Below is a compilation of 20 companies providing exciting opportunities in live chat support.
Each entry includes vital details that you would find useful when considering a position.
1. LiveChat, Inc.
- Year Founded: 2002
- Headquarters Location: Wroclaw, Poland
- Industry and Services: Customer communication software
- Job Roles Available: Live Chat Support Agent, Customer Success Representative
- Responsibilities: Answer customer inquiries via live chat, manage multiple chats, provide product information.
- Required Skills and Qualifications: Excellent written communication, problem-solving skills, familiarity with chat software.
- Salary Range and Benefits: $35,000 – $55,000 per year; health benefits, flexible schedule.
- Remote or In-Office Job Options: Fully remote positions available.
- Hiring Process: Submit resume, follow up with a skills test, and interview.
- Official Website
2. Zendesk
- Year Founded: 2007
- Headquarters Location: San Francisco, CA, USA
- Industry and Services: Customer service software
- Job Roles Available: Live Chat Support Agent, Technical Support Specialist
- Responsibilities: Respond to customer queries in real-time, assist with troubleshooting.
- Required Skills and Qualifications: Strong communication skills, experience with customer support tools.
- Salary Range and Benefits: $40,000 – $60,000 per year; employee wellness programs, remote work options.
- Remote or In-Office Job Options: Remote and hybrid roles available.
- Hiring Process: Initial phone screen, followed by a technical interview.
- Official Website
3. Help Scout
- Year Founded: 2011
- Headquarters Location: Boston, MA, USA
- Industry and Services: Help desk software
- Job Roles Available: Customer Support Specialist, Live Chat Agent
- Responsibilities: Handle customer inquiries, maintain high satisfaction scores.
- Required Skills and Qualifications: Empathy, strong writing skills, experience in customer support.
- Salary Range and Benefits: $45,000 – $75,000 per year; remote work, wellness stipends.
- Remote or In-Office Job Options: Fully remote positions.
- Hiring Process: Application, live coding or practical assessment, interviews.
- Official Website
4. Shopify
- Year Founded: 2006
- Headquarters Location: Ottawa, Canada
- Industry and Services: E-commerce platform
- Job Roles Available: Customer Support Agent, Live Chat Specialist
- Responsibilities: Provide real-time support, troubleshoot account issues.
- Required Skills and Qualifications: Familiarity with e-commerce, effective communication.
- Salary Range and Benefits: $50,000 – $70,000 per year; stock options, health insurance.
- Remote or In-Office Job Options: Fully remote roles offered.
- Hiring Process: Submit application, multiple interviews, skills assessment.
- Official Website
5. Buffer
- Year Founded: 2010
- Headquarters Location: San Francisco, CA, USA
- Industry and Services: Social media management tools
- Job Roles Available: Customer Advocate, Live Support Agent
- Responsibilities: Respond to customer queries, improve customer experience.
- Required Skills and Qualifications: Knowledge of social media tools, customer-first mindset.
- Salary Range and Benefits: $40,000 – $60,000 per year; unlimited vacation, remote working options.
- Remote or In-Office Job Options: All positions are remote.
- Hiring Process: Application, practical exercises, team fit interviews.
- Official Website
6. Intercom
- Year Founded: 2011
- Headquarters Location: San Francisco, CA, USA
- Industry and Services: Customer messaging platform
- Job Roles Available: Support Agent, Customer Success Representative
- Responsibilities: Engage customers through chat, resolve technical issues.
- Required Skills and Qualifications: Strong interpersonal skills, familiarity with Intercom software.
- Salary Range and Benefits: $55,000 – $85,000 per year; comprehensive benefits package.
- Remote or In-Office Job Options: Hybrid and remote roles offered.
- Hiring Process: Online application, interview series focused on skills and culture fit.
- Official Website
7. TTEC
- Year Founded: 1982
- Headquarters Location: Englewood, CO, USA
- Industry and Services: Customer experience solutions
- Job Roles Available: Chat Support Agent, Customer Experience Associate
- Responsibilities: Provide quick responses, manage customer accounts.
- Required Skills and Qualifications: Previous customer service experience, tech-savvy.
- Salary Range and Benefits: $32,000 – $50,000 per year; health insurance, career advancement opportunities.
- Remote or In-Office Job Options: Both remote and on-site roles available.
- Hiring Process: Submit resume, interview, onboarding.
- Official Website
8. Alorica
- Year Founded: 1999
- Headquarters Location: Irvine, CA, USA
- Industry and Services: Customer experience outsourcing
- Job Roles Available: Live Chat Support Agent, Customer Care Specialist
- Responsibilities: Address customer concerns, provide solutions via chat.
- Required Skills and Qualifications: Excellent communication skills, experience in customer service.
- Salary Range and Benefits: $30,000 – $45,000 per year; flexible hours, paid training.
- Remote or In-Office Job Options: Primarily remote positions available.
- Hiring Process: Online application, interviews with HR and team leads.
- Official Website
9. InVision
- Year Founded: 2011
- Headquarters Location: New York City, NY, USA
- Industry and Services: Design collaboration platform
- Job Roles Available: Customer Support Representative, Live Chat Agent
- Responsibilities: Assist customers with design queries, manage support tickets.
- Required Skills and Qualifications: Design knowledge preferred, empathy and good communication.
- Salary Range and Benefits: $55,000 – $75,000 per year; remote work, health benefits.
- Remote or In-Office Job Options: Fully remote.
- Hiring Process: Application, skills assessment, team and culture fit interview.
- Official Website
10. Freshdesk by Freshworks
- Year Founded: 2010
- Headquarters Location: San Mateo, CA, USA
- Industry and Services: Customer support software
- Job Roles Available: Customer Support Agent, Live Chat Specialist
- Responsibilities: Provide live support via chat, ensure customer satisfaction.
- Required Skills and Qualifications: Awareness of customer support platforms, good communication.
- Salary Range and Benefits: $40,000 – $65,000 per year; work-from-home options, health insurance.
- Remote or In-Office Job Options: Available remote positions.
- Hiring Process: Online application, technical test, interview.
- Official Website
Continuing the List
As you can see, these are just the beginning of the many opportunities available as a remote live chat support agent in 2025.
There are 10 more companies that offer a variety of roles, responsibilities, and benefits.
Here’s how the trends are shaping the job market:
| Company Name | Year Founded | Industry & Services | Average Salary Range |
|---|---|---|---|
| LiveChat, Inc. | 2002 | Customer software | $35,000 – $55,000 |
| Zendesk | 2007 | Customer service software | $40,000 – $60,000 |
| Help Scout | 2011 | Help desk software | $45,000 – $75,000 |
| Shopify | 2006 | E-commerce platform | $50,000 – $70,000 |
| Buffer | 2010 | Social media tools | $40,000 – $60,000 |
| Intercom | 2011 | Customer messaging platform | $55,000 – $85,000 |
| TTEC | 1982 | Customer experience | $32,000 – $50,000 |
| Alorica | 1999 | Customer outsourcing | $30,000 – $45,000 |
| InVision | 2011 | Design collaboration | $55,000 – $75,000 |
| Freshdesk by Freshworks | 2010 | Customer support software | $40,000 – $65,000 |
Frequently Asked Questions (FAQs)
- What is a live chat support job? A live chat support job typically involves assisting customers in real-time through a chat interface. You may solve inquiries, troubleshoot technical issues, or guide customers about products or services.
- Do I need previous experience to apply for remote live chat support jobs? Many companies prefer candidates with customer service experience; however, some offer training for those who display strong communication and problem-solving skills.
- What skills do I need to be a live chat support agent? Essential skills include strong written communication, empathy, multitasking, and familiarity with chat systems.
- Can I work remotely in live chat support jobs? Yes, many companies are offering fully remote roles, giving you the flexibility to work from anywhere.
- What is the typical salary range for live chat support positions? Salaries can vary widely based on experience and the company, generally ranging from $30,000 to $85,000 per year.
- What kind of benefits can I expect? Benefits may include health insurance, paid time off, remote working options, and possibly bonuses based on performance.
- How can I apply for these jobs? Most companies require you to apply through their official websites. Ensure your resume reflects relevant customer service experience.
- What does the hiring process look like? The hiring process may include submitting your resume, phone screenings, skills assessments, and in-person or video interviews.
- Are there opportunities for career advancement in live chat support? Yes, gaining experience in live chat can lead to managerial roles, technical support, or specialized areas in customer service.
- What is the work environment like for remote live chat support? The work environment is usually flexible, with the freedom to set up your workspace at home. Companies may offer support networks and resources to help you succeed.
Conclusion
As you’ve seen, there are numerous opportunities in remote live chat support jobs that await you in 2025.
Whether you’re just beginning your career, seeking a change, or aiming for flexibility, these roles can provide a fulfilling path.
With companies increasingly recognizing the importance of customer service, you have the chance to make a significant impact while enjoying the benefits of remote work.
Take your time to research each company thoroughly.
Find the one that aligns with your skills, values, and career ambitions.
The journey begins today—your future in remote live chat support is just around the corner.
Are you looking for a live chat assistant job you can do online from home? Explore live chat assistant job opportunities worldwide and start your remote career today!
